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Winnex

Help & Support

Find the right place to start, then contact Winnex if you still need a hand with payments, cashback, or cards.

What Winnex helps you do

Winnex is a payment app for everyday transfers, participating store payments, and cashback on eligible purchases in Nigeria. Balances in the product experience are shown in naira. If a purchase is not eligible, it will not earn cashback.

Popular topics

  • Sending money

    Winnex is built for transfers to other Winnex users and to supported bank accounts.

    See send money

  • Cashback

    Cashback applies to eligible purchases at participating stores and stays in your Winnex account.

    See cashback

  • Cards

    A virtual card is for supported digital payments. A physical card is for in-store payments at participating stores.

    See cards

  • Common questions

    The FAQ covers what Winnex is, how rewards work, and how to reach support.

    Read the FAQ

Contact the team

Email hello@winnex.app or use the contact form. Include the phone number on the account, the approximate time of the payment, and what you expected to happen. Please do not send a password, card PIN, or one-time code.